Usability Testing｜Software Testing｜QA Services

Are your users able to use it “Chanto” without hesitation?

Even the most feature‑rich systems or beautifully designed products lose their value if users find them difficult to use. When users cannot accomplish what they intend to do, cannot reach the information they need, or spend too much time repeating the same actions, these usability issues directly lead to user drop‑off and lower customer satisfaction.

Our usability testing deeply examines how easy your website, application, or software is for real users to navigate and operate. By adopting the perspective of your target users, we evaluate ease of operation, clarity, efficiency, and overall satisfaction from multiple angles. Based on these insights, we provide actionable recommendations that improve the user experience (UX) and contribute to stronger business outcomes.

Key Features
Why Choose Us
Our Services
Our Process

Key Features of Our Usability Testing

Improved User Experience (UX)

Usability testing helps you gain a deep understanding of your users’ specific needs and behaviors, allowing you to identify issues in your product. This leads to improved usability and enables you to deliver a more intuitive, stress‑free user experience (UX). As a result, users feel more satisfied with your product, ultimately increasing loyalty.

Efficient Development and Cost Reduction

By identifying issues early in the development process, you can significantly reduce the wasted time and costs caused by rework. A deeper understanding of your users also enables you to focus resources on developing the features they truly need. In addition, products that are easy to use reduce user inquiries, helping lower customer support costs.

Enhanced Product Quality and Competitiveness

Conducting evaluations from the user’s perspective not only improves functional quality but also strengthens the usability of your product. Better usability increases conversion rates on websites and apps while reducing user churn across your products and services. This directly contributes to higher customer retention and increased revenue. Additionally, products that are easy to use enhance your brand image and serve as a powerful differentiator against competitors, giving you a distinct advantage in the market.

Improved Quality Awareness and Motivation Among Development Teams

Introducing usability testing enhances developers’ awareness of usability and encourages a stronger commitment to product quality. By gaining a shared understanding of user challenges, team communication becomes more active, strengthening collaboration and driving more effective product development.

Why Clients Choose Us

Proven Expertise

Our dedicated UX researcher, backed by years of experience and a broad range of expertise, manages your evaluation project from start to finish.
Additionally, this extensive experience enables us to propose the optimal test design tailored to your needs.

Appropriate Evaluation Planning

We propose the optimal evaluation plan based on your specific requirements—including evaluation objectives, target scope, participant criteria, schedule, budget, and other conditions.

In‑Depth Analysis

We provide a detailed report of the analysis results, including product issues, likely causes, directions for improvement, and task performance outcomes.
Our reports are designed so that developers feel motivated to improve the product immediately, enabling them to take concrete action.

Flexible Capability

We are able to evaluate not only software and websites that run on computers, but also a wide range of products and services, such as automotive systems, home appliances, office equipment, and medical devices.
We recruit appropriate participants tailored to the product being evaluated, accommodating even highly specific screening requirements.

Service Overview

We ask general users (participants) to actually use your product or service and evaluate its usability based on their observed behavior.
Depending on the purpose of the evaluation, there are two primary testing approaches:

Qualitative Testing: Identifies specific usability issues within the product or service and uncovers their underlying causes.
Quantitative Testing: Measures the overall level of usability through numerical data.

From recommending the optimal testing method to delivering a detailed analysis report, we provide comprehensive support throughout the usability testing process.

Related Services

Heuristic Evaluation
User Research / UX Research
Usability In‑House Enablement
- Evaluator Training
- On‑Site Evaluation Staff
- Participant Recruiting

Our Process

①

Initial Consultation

We discuss your evaluation objectives, target product or service, and preferred participant criteria.

②

Test Planning

Based on the consultation, we prepare an evaluation plan and finalize the details together with you.

③

Test Preparation

We recruit participants, design tasks and interview questions, and set up the testing environment.

④

Test Execution

On the test day, you can observe participants as they interact with the product.

⑤

Result Analysis and Reporting

We identify usability issues, analyze the findings, and compile them into a detailed report.

⑥

Report Delivery

We present the evaluation results and deliver the final report.

We also provide the following deliverables as part of the project:

Evaluation Plan
Observation Sheets
Results Report
Test Recordings

We support you in creating services that users can use “Chanto”
— properly and without hesitation.

To develop services and products that are truly easy for users to use, we encourage you to take advantage of our usability testing services.
We are fully committed to supporting you in delivering the best possible experience and value to your users.
Please feel free to contact us for an initial consultation.